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Quality: A driving force
LDS Diagnostic Laboratories has developed and implemented
a quality policy. This policy ensures that the company is
in a position to provide competitive products and services
and to ensure the satisfaction of its clients with respect
to performance, reliability, prices and time delays while
meeting all the relevant regulatory requirements.
The success of LDS's strategies and operations
is tied to the development, implementation, and continuous
improvement of an effective Quality Management System (QMS).
In other words, QMS has become the guiding beacon for our
daily work and a driving force in the culture of our company.
Specific Commitments
At LDS, our overall commitment to the QMS generates a subset
of specific commitments. We spare no effort to:
Place customer satisfaction at the heart of all operations
- We constantly strive to understand customer requirements.
- We undertake effective contract reviews.
- We effectively manage customer complaints.
Develop and motivate staff in order to maximize everyone's
involvement
- Each staff member is personally responsible for quality.
- Any task is perceived as a link binding the customers
and internal suppliers.
- Learning and training are on-going processes.
Position LDS Diagnostic Laboratories among the most qualified and dynamic laboratories
- LDS uses standardized analytical methods and techniques
that have been validated by the authorities.
- Technical specialists renew instrumentation and techniques
without delay, as need be.
- The company participates in a wide range of external and
internal quality monitoring programs.
Reduce costs to foster quality
- The timely implementation of corrective and preventive
actions and measures reduce costs and enhance quality.
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